Refund policy
At Mamashop Inc., we strive to provide you with the finest spirits and the best experience. Due to the nature of our products as consumables and perishables, all sales are considered final. We do not accept returns for reasons such as change of mind or taste preferences.
Conditions for Returns
We understand that unforeseen circumstances can occur during the shipping and handling of our products. In the following situations, we will accept returns:
- Seal Damage or Tampering: If, upon collection, you notice that the seal on any of the items in your order is damaged or tampered with, please contact us immediately. We will initiate a return process and investigate the issue to ensure the integrity of our products.
- Received Damaged Items: In the unfortunate event that your order arrives with damaged items, such as broken or cracked bottles or dented/leaking cans, please notify us within [number of days] days of receiving your order. We will require clear photographic evidence of the damage for our records. Once verified, we will provide you with a refund or send you a replacement for the damaged items.
How to Request a Return
To request a return or report damaged items, please follow these steps:
- Contact us at sales@mamashopinc.com within 3 days of receiving your order.
- Provide clear photographs or video evidence of the damaged items or tampered seals.
- Your favourite mamas will guide you through the return process and assist you with any necessary documentation.
Refunds
If your return is approved, we will process the refund to your original payment method. Please allow 7 business days for the refund to appear in your account, as processing times may vary depending on your payment provider.
Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at sales@mamashopinc.com. We are here to assist you.
